Refund policy

You have the right to cancel your order within 14 days without giving a reason.

The cancellation period is 14 days from the day

— on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you ordered one or more items as part of a single order and they are delivered together;

— on which you or a third party designated by you, other than the carrier, took possession of the last item, provided that you ordered multiple items as part of a single order and they are delivered separately;

— on which you or a third party designated by you, other than the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in multiple partial shipments or items;

To exercise your right of withdrawal, you must inform us (Dettke GbR, Leopoldstraße 20 A, 95444 Bayreuth, email address: support@felixdettke.de) of your decision to cancel your order by means of a clear statement (e.g., email). You may use the attached sample withdrawal form for this purpose, though its use is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

 

After you cancel

If you cancel this order, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than 14 days from the day we receive notice of your cancellation of the order. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately, and in any case no later than 14 days from the date on which you notify us of your cancellation of your order. The deadline is met if you ship the goods before the 14-day period expires.

You are responsible for the direct costs of returning the goods.

You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

 

Grounds for Exclusion or Termination

The right of cancellation does not apply to contracts

— for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs;

— for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded;

— for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the business has no control;

— for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

— for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been broken after delivery;

— for the delivery of goods, if, due to their nature, they have become inseparably mixed with other goods after delivery;

— for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.