Terms of service

Scope
Contracting Party
Conclusion of Contract
Right of Withdrawal / Cancellation Policy
Prices and Shipping Costs
Delivery
Payment
Retention of Title
Warranty and Liability for Defects
Dispute Resolution
Severability Clause

1. Scope

These Terms and Conditions (“Terms”) apply to all deliveries made by Dettke GbR (hereinafter referred to as “Dettke”) to consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur within the meaning of these Terms is any natural or legal person who enters into a legal transaction in the exercise of their commercial or self-employed professional activity.

These Terms shall also generally apply to all business relationships between Dettke and the respective client (hereinafter referred to as the “Client”). Unless otherwise agreed, the version of these Terms valid at the time the contract is concluded shall apply. This applies to all legal transactions of any kind between Dettke and the respective Client or contractual partner.

Any terms and conditions of the Client that conflict with or deviate from these Terms shall not be recognized unless Dettke has expressly agreed to them in writing. Oral agreements, information, additions, or amendments to written offers shall only become effective upon written confirmation by Dettke.

Dettke collects personal data for the purpose of performing the services agreed upon with the respective contractual partner. Personal data is processed in accordance with the General Data Protection Regulation (GDPR), as amended from time to time.

If the Client does not wish their personal data to be used for the transmission of individual offers and product information by post, email, fax, WhatsApp, YouTube, Facebook, Instagram, Snapchat, other online platforms, or telephone, they may withdraw their consent at any time in writing.

These Terms shall be governed by the laws of the Federal Republic of Germany. However, this choice of law shall not deprive the Client of any mandatory legal protection granted under the laws of the country in which the Client has their habitual residence or, in the case of legal entities, their registered office.

2. Contracting Party

The purchase contract is concluded with:

Dettke GbR
Alexanderstraße 11
95444 Bayreuth
Germany

3. Conclusion of Contract

3.1 The presentation of products in the online shop does not constitute a legally binding offer but merely an invitation to place an order.

3.2 By clicking the “Buy” or “Place Order with Obligation to Pay” button, you submit a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.

3.3 The contract language is exclusively German.

3.4 Communication and order processing are generally carried out via email using an automated ordering system. The Client is responsible for ensuring that the email address provided is accurate and capable of receiving emails relating to the order. In particular, when using spam filters, the Client must ensure that all emails sent by Dettke or its service providers (such as logistics companies or other third parties involved in processing the order) can be successfully delivered.

4. Right of Withdrawal

4.1 If you are a consumer (i.e. a natural person who places an order for purposes that are predominantly outside your trade, business, or profession), you are entitled to a statutory right of withdrawal in accordance with the applicable legal provisions.

4.2 If you exercise your right of withdrawal as described in Section 4.1, you shall bear the regular costs of returning the goods.

4.3 The following Cancellation Policy applies to your right of withdrawal:

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (for example, a letter sent by post, fax, or email).

You may use the attached model withdrawal form, although this is not mandatory.

You may also complete and submit the model withdrawal form or any other clear declaration electronically on our website. If you choose this option, we will promptly acknowledge receipt of your withdrawal (for example, by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we receive notification of your withdrawal.

Unless expressly agreed otherwise with you, reimbursement will be made using the same means of payment that you used for the original transaction. Under no circumstances will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us, without undue delay and in any event no later than fourteen (14) days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if such loss in value results from handling the goods in a manner that was not necessary to establish their nature, characteristics, and functioning.

– End of Cancellation Policy –

5. Prices and Shipping Costs

5.1 The prices stated on the product pages include the applicable statutory value-added tax (VAT) and all other price components.

5.2 In addition to the stated product prices, shipping costs will be charged where applicable. The applicable shipping costs are clearly displayed on the product pages, in the shopping cart, and during the checkout process.

5.3 Deliveries to countries outside the European Union may be subject to additional charges for which Dettke is not responsible and which must be borne by the Client. Such charges may include fees imposed by financial institutions for money transfers as well as import duties, customs charges, import VAT, or other taxes. Similar charges may also arise for certain deliveries within the European Union. Any such costs shall likewise be borne by the Client.

5.4 For payments made by cash on delivery, an additional fee of EUR 2.00 will be charged by the delivery service at the time of delivery. No further taxes or charges apply.

5.5 All available payment methods are displayed in the Dettke online shop.

5.6 If PayPal is selected as the payment provider, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg in accordance with PayPal’s applicable terms and conditions.

6. Delivery

6.1 Unless otherwise agreed, the goods ordered by the Client will be delivered by shipment to the delivery address specified during the ordering process.

6.2 If a shipment is returned to Dettke by the carrier because delivery to the Client was unsuccessful, the Client shall bear the costs arising from the unsuccessful delivery, unless the failed delivery was caused by circumstances beyond the Client’s control. In the event of a valid exercise of the right of withdrawal, the provisions set out in the Cancellation Policy regarding return shipping costs shall apply.

6.3 The standard delivery time is up to 14 days. Any different delivery times will be indicated on the respective product page.

7. Payment

7.1 Payment may be made using any of the payment methods offered in the online shop.

8. Retention of Title

The goods shall remain our property until full payment has been received.

9. Warranty

If the delivered goods are defective, the statutory warranty provisions shall apply.

This does not apply to used goods. In the case of used goods, warranty claims are excluded if the defect occurs more than one year after delivery to the Client.

10. Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for the out-of-court settlement of disputes arising from online sales contracts.

The platform is available at:

http://ec.europa.eu/consumers/odr

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11. Severability

Should any provision, clause, or condition of these Terms and Conditions be or become invalid or unenforceable, whether in whole or in part, the validity of the remaining provisions shall remain unaffected.

Any invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the legal and economic purpose intended by the parties.